Starbucks CEO on reopening while keeping health and safety in mind
Starbucks CEO Kevin Johnson on what safety measures are in place as Starbucks locations across the country being to reopen.
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Roughly 85 percent of Starbucks cafes across the country are slated to open by the end of the week as states begin to loosen restrictions meant to curb the spread of the COVID-19 pandemic.
By early June, the coffee giant hopes to have upwards of 90 percent of its stores open to the public under modified operations and hours.
Starbucks CEO Kevin Johnson says the company is taking a "monitor and adapt" approach where stores will focus on contactless pick-up, delivery and, in some locations, curbside pickup and grab-and-go through the café.
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Cafes will also put a major emphasis on cashless payments, Johnson said in a letter to employees and customers Monday.
"The foundation of our approach comes from what we have learned in China, where more than 98 percent of our stores are now open and operating under revised protocols," Johnson wrote. "We have adapted these protocols for the U.S."
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Previously, the company was in a "contain and mitigate" phase, which offered service at drive-thru locations only.